Shipping Policy

This policy is designed to ensure that you are clearly aware of our shipping policies and procedures.

WORKING TIME
09:00 Am to 5:00 PM (Monday to Friday)

SHIPPING FROM WAREHOUSE
Texas, United States
Shenzhen, Guangdong Province, 518004, China

COVERAGE COUNTRIES
We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

SHIPPING COST
We provide free shipping for all orders.

SHIPPING CARRIER
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.

 HANDLING, TRANSIT & ORDER CUT OFF TIME

  • Order handling time is 1 to 5 business days.
  • Shipments in the US, AU, CA and Europe are transited in 7 to 15 business days.
  • Shipments in other countries are transited in 15 to 30 business days.

CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at [email protected]

TRACKING
Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.

CANCELLATIONS
If you change your mind, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, we are unable to cancel it.

Mail: [email protected]
Phone: 
+44 7418 484919
Address: 
85 Chrisp St, London E14 6GJ
Legal name of company: 
Gotta Catch
Working Hours: 09:00 Am to 5:00 PM (Monday to Friday)